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Your selections:
Employee behaviour and relationship quality: impact on customers
- Beatson, Amanda, Lings, Ian, Gudergan, Siegfried
Using a mobile device to enhance customer trust in the security of remote transactions
- Al-Dala'in, Thair, Luo, Suhuai, Summons, Peter
Rethinking customer expectations of service quality: are call centres different?
- Dean, Alison M.
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